
From: gordonf@vcn.bc.ca (Gordon Fecyk)
Newsgroups: comp.os.ms-windows.win95.misc,comp.os.ms-windows.setup.win95,comp.os.ms-windows.networking.win95,comp.os.ms-windows.apps.compatibility.win95,comp.answers,news.answers
Subject: Windows 95 Frequently Asked Questions and Answers Part 10 of 14
Followup-To: comp.os.ms-windows.win95.misc,comp.os.ms-windows.setup.win95,comp.os.ms-windows.networking.win95,comp.os.ms-windows.apps.compatibility.win95
Date: 14 May 1996 01:47:22 GMT
Organization: Vancouver Regional FreeNet
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Approved: news-answers-request@MIT.EDU
Message-ID: <4n8ona$4r@milo.vcn.bc.ca>
NNTP-Posting-Host: opus.vcn.bc.ca
Summary: These postings list many questions asked in said newsgroups,
         and answers them as best as I can.  I make references to other
         Web sites and FAQs when appropriate.  Visit the WWW home of
         this FAQ (http://www.intouch.bc.ca/win95) for the appropriate
         links.  This section is the 10th one: Microsoft Exchange
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Archive-name: windows/win95/faq/part10
Last-Modified: 1996/04/29
URL: http://www.intouch.bc.ca/win95/faq10.htm


10) Microsoft Exchange (tm): Their "Universal Inbox" 

Exchange basics, and why I recommend Exchange for first time 
E-MAIL users 
How do I send and receive... 
...Internet mail? 
How do I make Exchange behave like a "normal" mail 
client? 
Top ten Internet Mail annoyances 
...MS Mail? 
How do I view shared folders on an MS Mail server? 
...Comp-U-Serve (tm) mail? 
...Faxes? 
How do I share fax modems between Windows 95 
machines? 
How do I share fax modems between Windows 95 and 
WFWG machines? 
Top ten Microsoft Fax annoyances 
What about WinFax PRO (tm) for Win95? 
...MHS mail? 
...cc:Mail? 
...Microsoft Network mail? 
Remote Mail basics for MS Mail, Internet Mail, CIS Mail, and 
Microsoft Network Mail users 
How can I keep mail on the server? 
How can I keep a separate inbox or address book for each user? 
(Exchange Profiles) 
Address Book basics 
Top ten mis-conceptions about Exchange 
Wish List 
----------------------------------------------------------------------

Exchange basics, and why I recommend Exchange for first time 
E-MAIL users 

The bloody thing comes with the operating system, for one, so it's 
free! 

Exchange acts as a front end for pretty much any mail client, so it lets 
the developers worry about mail delivery, while it worries about the 
interface. Basically, you start with four folders, and all your personal 
mail comes in your Inbox folder. Stuff you send stays in your Outbox 
folder until a "Delivery" happens, either when you select "Deliver now" 
or one of the Exchange clients (such as Internet Mail) decides it's time 
to deliver mail, scheduled in time intervals you can control. 

Within the Exchange window you can drag messages between 
folders, shared folders if available, or directories in Explorer. 

Another big reason: it's interface matches the Windows Explorer so 
closely. You can copy & paste messages between it and other 
Explorer windows. You don't need to learn a whole new interface just 
to use a second, or third mail system. 

Yet another big reason: You get all your mail in one place! Internet 
mail, CompuServe mail, faxes, MSN, MS-Mail, and whatever 
anyone else decides to make for it. All big apps that support MAPI 
(those with a "Send Mail..." menu in their File menus), even Win 3.1 
apps, work with it. Send a Word document to your buddy at 
nowhere.com, without fussing with saving, running your other mail 
program, and attaching. Exchange also stores mail on the user's hard 
drive or Home directory, so the mail server need not be running to 
view mail. 

Many users and developers are just beginning to grasp what 
Exchange is capable of, and most of us make many, many, mistakes, 
and abandon it in favor of "standard" mail apps. Please don't give up; 
Exchange has serious potential, and many of the features you think are 
missing, might just be in there... maybe even improved on! 
----------------------------------------------------------------------

How do I send and receive Internet mail? 

Easiest way, is download Microsoft's Internet Explorer and install it, 
then run the Internet Setup Wizard. Feed the wizard all the info it 
needs; get it from your provider. Alternately, download MS's 
stand-alone Internet Mail Client for Exchange, if you don't want to use 
Internet Explorer. Then add Internet Mail to your Exchange Profile, or 
let the setup wizard do it. 

If you use a dial-up connection, be sure to enable Remote Mail 
otherwise it will dial up your provider every 15 minutes. The Internet 
Setup Wizard automatically turns on Remote Mail. 

When you write your messages, enter addresses as you would for any 
other Internet mail program, in the To: Box of the Send Message 
requester. Separate multiple addresses with semicolons (a ";") instead 
of commas. Hit File/Properties to change the sending options of this 
message if you wish; you can send attachments MIME or 
UUEncoded, use a different character set if you're sending messages 
overseas, and such. Finally hit the "Send" button. Notice, however, it 
does not deliver the message immediately. It will not deliver the 
message until you run a Remote Mail session, or you hit Tools/Deliver 
Now Using/Internet Mail. Automatic sending doesn't happen unless 
you turn off Remote Mail. 

Microsoft's Internet Mail client only works with a POP3 server and 
an SMTP server for outgoing mail. In Internet Mail properties, you 
can specify a different server for outbound mail by hitting "Advanced", 
and typing in the name of the outgoing mail server. I'm hoping for an 
IMAP4 client some time soon, but 90% of providers don't use 
IMAP4. Sad. There are also many more replacement Internet mail 
clients poping up, including from Netscape, Corel, and Delrina. 
----------------------------------------------------------------------

How do I make Exchange behave like a "normal" Internet 
Mail client? 

Download Internet Idioms from Angry Greycat Designs. This adds an 
Idioms tab to the Exchange options requester. You can choose a 
default read font (I recommend Courier-New 10), a default Send 
Mail font (Again, Courier-New 10), you can add a signature to all 
your e-mail (including MS-Mail, Faxes, MSN, whatever), and you 
can use a "standard" reply idiom with tabbed text and little ">" all over 
the place. His installation is a bit un-friendly, but just keep bugging 
him, or grab my copy which includes a nice installation batch file. 

If you use MIME to encode messages and attachments (the default), 
set the character set to your appropriate choice. Most of us should set 
it to US-ASCII. Select Internet Mail properties, hit Message Format, 
hit Character Set, and select US-ASCII. This will remove equal signs 
and "=3D" codes in messages. If you turn off MIME, either in the 
properties of your message or in the Character set here, it will send 
attachments UUEncoded. 

Ben Goetter, founder of Angry Greycat Designs, also has an excellent 
Exchange FAQ. 
----------------------------------------------------------------------

Top ten Internet Mail annoyances 

10) WINMAIL.DAT attachment (attaches a "Rich text format" 
message; turn off "Use Rich Text Format" in Internet address book 
entries) 

9) Can't insert a .signature (get Internet Idioms) 

8) Funny codes show up when using MIME encoded messages (Set 
the charset to US-ASCII to fix) 

7) It insists on deleting mail off my mail server (Use Remote Mail to 
transfer mail instead) 

6) It keeps dialing up my ISP every 15 minutes (Tell it to work 
off-line and use Remote Mail instead) 

5) It won't automatically send my mail (You'll have to do a 
Tools/Deliver Now or use Remote Mail) 

4) I can't set it up for more than one user (Create multiple Exchange 
Profiles or User Profiles) 

3) It won't do Blind Carbon-copy (Just turn on "BCC Box" in the 
View menu of any new message window) 

2) It won't do a bulk mailing (Use your Personal Address Book and 
make a group up for your bulk mailing. Personally, I don't like bulk 
mail (SPAM) anyways!) 

1) It won't take commas between multiple receipients (That's an 
MS-Mail throwback; use semicolons instead) 
----------------------------------------------------------------------

How do I send and receive MS Mail? 

Add Microsoft Mail Services, in Add/Remove Programs/Windows 
Setup, if it isn't already in there. Then add it to your Exchange profile. 
It will ask you for the network path to your MS-Mail server, either full 
version or WFWG type server, and will let you select your name from 
a list of names. The Mail Administrator has to add you to the userlist 
before you can pick from here, though. 

MS-Mail under Exchange has all the original benefits of MS-Mail's 
original 3.2 program, and Exchange will let you import your old 
.MMF files and address book into your Personal Folders. Select 
File/Import. 

How do I view shared folders on an MS Mail server? 

Exchange's original MS-Mail client didn't support shared folders, but 
download Microsoft's Exchange Update, which includes an MS-Mail 
client update, to get them back. Install it through Add/Remove 
Programs/Windows Setup/Have Disk. 

After you install it, you will need to re-boot, then remove and re-add 
MS-Mail to your Exchange Profile. Once you do, and once you 
re-start Exchange, the MS-Mail Shared Folders will show up as a 
separate folder tree in your folder view window. You can then copy 
mail back and forth between folders on it, and your personal folders, 
and create new shared folders. 
----------------------------------------------------------------------

How do I send and receive CompuServe (tm) Mail? 

This is a big money saver, because it lets you manage your mail off 
line, but it requires you already installed the CompuServe Information 
Manager on your computer (The Win 3.1 or DOS version works 
fine). If you already haven't installed CIM, do so, and feed it your 
account information. 

Next, run the Setup program in 
DRIVERS\OTHER\EXCHANGE\COMPUSRV, and run its Setup 
program. That will install the CompuServe mail client and it will run 
the Inbox Setup Wizard for that client. Tell it where your CIM 
directory is (usually C:\CSERVE), tell it your access phone number 
including country code and area code (even if it's local; this follows 
TAPI spec), and access type (Direct, DATAPAC, whatever). I'm not 
sure why it wants to use your CIM directory though; maybe for 
copying its address book perhaps? 

When finshed, and after you re-start Exchange, you can send mail to 
addresses in Comp-U-Serve's format (xxxxx.yyyy) or make Personal 
Address Book entries with CIS addresses in them. 

Now, to deliver CIS mail, select Tools/Deliver Now 
Using/CompuServe Mail. It will dial up your local CIS access 
number, prompt you for a password (unless you gave it your 
password), then deliver your mail. Regardless of wether you have mail 
or not, the CIS client will generate an event log and post it in your 
Inbox.. Remote Mail also works with CIS mail, letting you keep mail 
on the CIS server, etc, as will Internet Idioms. 
----------------------------------------------------------------------

How do I send and receive Faxes? 

Add Microsoft Fax services, from Add/Remove Programs/Windows 
Setup. Then add Microsoft Fax to your Exchange profile. It will ask 
you for your name, fax number, and other such items that would 
belong on a fax cover sheet. Of course, it will ask you what fax 
modem you want to use. 

You can then send faxes like any other kind of E-MAIL, including 
.signatures if you installed Internet Idioms. But far more useful than the 
regular message requester, is the "New Fax" wizard, which lets you 
specify a nice cover page (even let you create a new one from 
scratch), a nice short message, and a proper phone number with area 
code (following Win95's TAPI spec). 

And yes, you can print to a fax (or send mail to a Fax address) from 
any Windows app. Fax Setup adds a Win95 printer driver for faxing. 
No need to make cover pages in your documents though; you can use 
the built-in cover page editor to make new ones, or use the four 
built-in ones. 

If you want to send a message to both E-MAIL and FAX addresses, 
use the Fax Address Wizard to insert a Fax address while in any 
Send Mail requester. Select Tools/Fax Address Wizard. This will let 
you choose a cover page and insert a proper TAPI phone number in 
to the fax address. After the wizard completes you can continue to 
add more E-MAIL or FAX addresses. Attachments will get sent too; 
Exchange will launch the attachment's associated program and tell it to 
print to the Microsoft Fax driver. 
----------------------------------------------------------------------

How do I share fax modems between Windows 95 machines? 

Set aside one computer to share the fax modem, and see to it that it 
runs Exchange all the time (By placing a shortcut to Inbox in its 
Startup group). 

Get Inbox Properties (Or your Exchange profile properties) and get 
Microsoft Fax properties. Select the Modem tab, and select, "Let me 
share my modem on the network". All the file sharing rules apply, 
including User Level security if you enabled that, and you will need a 
file sharing service installed on that computer. You can't cheat and use 
a network drive on another server this time, unlike WFWG FAX let 
you do; the system will use your C: drive and create a FAX share on 
it. 

Now, in the Modem tab on everyone else's fax properties, change the 
modem type to "Network Fax". Give it the UNC or DOS path to the 
shared directory on the fax server. Users can then send (but not 
receive... awwww) faxes through the network. Someone will still have 
to sit at the fax server to route and print faxes as necessary. Routing 
faxes is a simple matter of forwarding the fax attachment to E-MAIL 
addresses in the network. 

How do I share fax modems between Windows 95 and 
WFWG machines? 

Win95 fax servers won't work with WFWG clients or vise-versa. I 
know, sad. I vaugely remember MS releasing a patch to MS Fax to 
let Win95's Fax client access WFWG fax servers, but I can't find any 
reference to it on MS's web site anymore. 
----------------------------------------------------------------------

Top ten Microsoft Fax annoyances 

10) It can't do broadcast faxes (Yes it can; just feed it a bunch of fax 
addresses in your personal address book and BCC: them as a group) 

9) It won't automatically print faxes (You like junk faxes wasting your 
paper?) 

8) It won't dial 1-(area code) for long distance within my area code 
(Add that fax number to your personal address book, and turn on 
"Dial area code, even though it's the same as mine") 

7) It displays a dumb window when it sends a fax (Right-click on the 
little Fax icon in the taskbar, then turn off "Display when active") 

6) It gives me a junk mail message from SPRINT whenever I install it 
(Big deal; delete it, it only happens once) 

5) I can't use the modem when Exchange is running (Set answer mode 
to "Off" in Fax properties/Modem; you can still send faxes, but not 
automatically receive them) 

4) I can't print to the fax modem without changing my default printer 
(That's a dumb MS Office 4.x bug; just use "Send..." instead, and 
specify a fax address. Yes it does work.) 

3) It processes faxes locally and wastes my processing time 

2) It keeps trying to make E-MAIL format (Set the fax type to "Not 
editable" in Fax Properties/Message) 

1) It's cover page editor sucks (But it's functional, isn't it?) 
----------------------------------------------------------------------

What about WinFax PRO (tm) for Win95? 

Delrina (AKA: Symantec) getting the Designed for Win95 logo for 
this program is a miracle. 

They claim that WinFax 7.0 integrates with Exchange. Not. It tries to 
completely REPLACE Exchange with its own interface (You can 
send Exchange E-MAIL from WinFax), it has to launch all of WinFax 
PRO if you select "New WinFax" from Exchange, you can't share the 
modem on the network without paying big $$$ for the Server version, 
it doesn't use TAPI by default (So it locks out all other Win95 
programs using the modem, unless you enable TAPI through a 
scary-looking Advanced... button), it takes more memory than MS 
Fax, it has ridiculous patches (7 MB) to fix its bugs, it doesn't work in 
Windows NT, even though it bypasses the stuff that exempted it from 
NT compatibility (TAPI, Exchange)... 

Listen. Give up on WinFax and wait until they earn that Win95 logo. 
For about 99% of us faxing, MS Fax will do all we need to do, and 
it's free. 
----------------------------------------------------------------------

How do I send and receive MHS mail? 

There aren't any Exchange clients for MHS (Futurus Team/Office 
Logic) yet. I'm bugging Novell about it on occasion, but MS talks 
about stop-gap measures, using MHS to MS-Mail gateways, for 
example. No thanks. 

Keep bugging people on Novell E-MAIL links, or talk to other MHS 
vendors. Please, I want to see this work! 

A rumor popped up from the makers of Office-Logic (I don't have an 
address... sorry) that they'll have an MHS client for Exchange 
sometime soon, but details are sketcy I'm afraid. 
----------------------------------------------------------------------

How do I send and receive VIM (cc:Mail) mail? 

There's a cc:Mail client for Exchange at http://www.transendcorp.com 
under the title ConnectWare for cc:Mail. They have a 30 day trial 
version available for download and a commercial version. You also 
need updated VIM .DLL files, which you can get from Lotus via 
ConnectWare's site. From what I read about it, ConectWare for 
cc:Mail is a proper Exchange client, with Remote Mail support. 
----------------------------------------------------------------------

How do I send and receive Microsoft Network mail? 

What? You use BillNet (tm)? 

Microsoft Network Setup automatically adds an MSN mail client for 
Exchange, and you can grab user lists off MSN directly, and store 
local copies. 

If you already have BillNet software installed, you will have a 
"Microsoft Network Online Service" client you can add to your 
Exchange profile. It grabs your user info from the rest of BillNet, so 
there's no additional setup needed. This is pretty much the easiest 
client to set up. 

BillNet Mail lets you send to BillNet or Internet addresses, so when 
you create address book entries and you use both BillNet and 
Internet Mail, make sure you select the type of Internet Mail address 
you want to use. Your least expensive bet is to always use direct 
Internet Mail, rather than Internet Mail via BillNet, if you have a 
choice. 
----------------------------------------------------------------------

Remote Mail basics for MS Mail, Internet Mail, CIS Mail, 
and Microsoft Network Mail users 

If an Exchange client supports Remote Mail, it will allow you to work 
interactively with your mail server. This means manually logging in, 
hand-selecting the messages you want to move, copy, or delete, and 
then transferring. 

Normally, when you select "Deliver now using..." or if you set up your 
client for a LAN or other continuous connection, it runs the chosen 
service, logs in, moves all of your mail from the server to your inbox, 
transmits anything in your outbox, then dis-connects. This is quite 
blatant and quite efficient. Remote Mail however, in the same Tools 
menu, lets you fully control mail delivery, provided you enabled 
Remote Mail in your clients. 

In MS-Mail, using Remote Mail depends on your connection type. 
You can set different Remote Mail options for LAN and for Dial-up 
networking sessions, so if it's on the LAN it'll work one way, and if 
it's on a phone line it will work another. You will only get a Remote 
Mail choice for MS-Mail if you enabled it for whatever your current 
connection is. Slow machines will benefit if you enable Remote Mail 
for LAN connections, as the mail checks eat up processor time and 
load down the system. 

Internet Mail only has one place for defining the Remote Mail 
behavior; the Connection tab in Internet Mail properties. You either 
enable Remote Mail, or disable it and check for mail every so often 
(15 minutes by default). The latter works best if you have a POP3 
server right on your LAN, otherwise, keep Remote Mail enabled. 
You can always do a Deliver Now if you want to do a batch mail 
delivery. 

CIS Mail always has Remote Mail enabled, but you can instruct it to 
dial out and check every so often as well. 

BillNet (tm) Remote Mail is also always enabled, and it will log you in 
to BillNet when you perform a delivery, either using Remote Mail, or 
Deliver Now. 
----------------------------------------------------------------------

How can I keep mail on the server? 

Enable Remote Mail for whatever client you're using. This will let you 
view all the mail in your server by selecting "Update Headers", and 
hand-select pieces of mail for copying, moving, or deleting. Remote 
Mail always keeps a local copy of the mail list, so you needn't be 
attached to the server to maintain your list. It will attach to the server 
only if you tell it to, or if you perform any transfers, and it will update 
the list whenever a transfer occurs. 
----------------------------------------------------------------------

How can I keep a separate inbox or address book for each 
user? (Exchange Profiles) 

Say you send Internet Mail from work, but you want to use the same 
copy of Exchange (and the same machine) for you home E-MAIL 
too. You can't load multiple copies of Internet Mail in one profile, but 
you can create a second (or third, or fourth) profile, add Internet Mail 
to it, and use different settings. All Exchange user settings go in the 
active Exchange profile. 

To make a new profile, bring up Inbox properties and hit "Show 
Profiles". Then select "Add". The Inbox Setup Wizard will run a 
second time, prompting you for a new profile name, and prompting 
you through all the setups of all installed mail clients. You can enable 
or disable whatever mail clients you wish. Then, when you get to the 
Personal Address Book and Personal Folders setup screens, be sure 
to specify a unique filename for the address book and mailbox, 
different from any previous profile. The wizard will create new files for 
you if they don't alreadt exist. You CAN use the same address book 
(.PAB) and mailbox file (.PST) in multiple profiles, but why cause 
confusion? Then, in Tools/Options within Exchange, enable "Prompt 
for a profile to be used". This way when Exchange runs, you can 
choose the profile to run. 

You need to exit and re-start Exchange to swap between profiles. Be 
sure to allow it to completely exit (at least wait until the fax icon 
disapears) so it logs off from the services in the first profile. 

Profiles are cool for Exchange-enabled apps, because the apps will 
store their user settings per-profile. Internet Idioms, for example, can 
keep a unique signature for each profile. Schedule Plus for 95 also 
keeps unique schedule books and contact lists per profile. You don't 
even need to have a mail client; a profile only needs the Personal 
Folders and Address Book services. 

Exchange stores profiles in the user portion of the Registry, so User 
Profiles apply here as well. Each user can have their own set of 
Exchange profiles, of if you don't want to be bothered with the 
"Prompt for profile to be used" requester, use a single profile for each 
user. This is especially useful of you have roving users that use 
Schedule Plus for 95; if you keep the schedule and message files in 
your home directory, all of the books will follow you around the 
network. Now that's cool. 
----------------------------------------------------------------------

Quick backgrounder on the Personal Address Book 

If you want to make up that bulk mailing list or that broadcast fax, 
here's where to do it. 

Hit Tools/Address Book and hit the blank card button (or File/New) 
to create an entry. The entries end up becoming a contact database of 
sorts, complete with full addressing should you choose to fill in all the 
blanks for each person. Then, when you send letters, you can add 
names from this address book directly. 

The most important entries to add to a new entry are the Name and 
E-MAIL address. The name entry shows up as a "friendly" name, but 
there are lots of spaces to fill in (like home mail address, work mail 
address, home & work phone & fax numbers, etc). 

The E-MAIL address actually has two components; the E-MAIL 
type and the E-MAIL address. Examples of Exchange E-MAIL 
addresses include [FAX:1-604-555-1212] and 
[SMTP:gordonf@vcn.bc.ca]. You specify the address type when you 
create a new entry, so you don't need to memorize the bizzare formats 
I gave examples for, though they do work in the TO: boxes of letters. 

One special type of address book entry is the "Personal Distribution 
List", which is where you create groups of people to mail to. These 
groups can contain any number of people from your address book, 
even with different E-MAIL formats. 

MS Schedule Plus for 95 uses the address book for contact 
management, so be sure to fill in all the blanks when making up 
entries. This is actually another good reason to stick with Exchange; 
when you do get MS Office you will already have a powerful contact 
manager with a list of contacts ready to use. Other Designed for 
Win95 apps will look for the address book for their own purpose 
(like Word 7's cover letter wizard). 
----------------------------------------------------------------------

Top ten mis-conceptions about Exchange 

10) Exchange is a pig (OK so it's 4.2 MB, but that includes all the 
interface, remote mail, and address book! I'd like to see you run four 
mail programs and a fax program all at once in less than 4.2 MB) 

9) It won't work with Win 3.1 Mail-enabled apps (Yes it does. Apps 
call MAPI.DLL to send mail) 

8) It requires Win95 networking to work (Not if all you're doing is 
faxing or CIS mail) 

7) It won't work with MS-Mail Remote (OK so it won't. But it does 
work with dial-up networking and the regular MS-Mail server, so use 
that instead) 

6) It's a poor Internet Mail client (Grab Internet Idioms and stop 
bitching) 

5) It won't work with MS-Mail shared folders (Download the 
Exchange Update to fix) 

4) You need Exchange to run Schedule Plus for Win95 (Not. Only 
for workgroup functions) 

3) You need Exchange Server to use it (Not. Exchange Server is a 
very different beast) 

2) No one's writing clients for Exchange (well... Microsoft's writing 
clients... heh heh... just keep bugging software vendors, and visit 
Angry Greycat Designs) 

1) It's only MS-Mail re-vamped (OK, but it's DRASTICALLY 
re-vamped!) 
----------------------------------------------------------------------

Exchange Wish List 

MHS (Futurus Team, Office Logic, et al) client, with phone messaging 

IMAP4 client (With optional folder store on the mail server, a'la 
MS-Mail) 

Voice mail client (receive voice mail as .WAV attachments! Hints of 
such a client are at the Exchange Buddy Site; Exchange Buddy is 
another Internet formatter for Exchange, like Idioms) 

Nicer Internet Idioms installer (Ever consider InstallShield32, Ben?) 

FidoNet point client (Store echos as external folders a'la MS-Mail, 
send and receive echomail) 

Quicker fax manipulation (Actually it's not bad, but I'd dump the 
E-MAIL format option for more speed; set the format to "Not 
Editable") 

Exit QUICKER! For some reason, an Exchange component 
(MAPISP32) stays resident for up to 30 seconds after exit! 
----------------------------------------------------------------------

[Back to Table of Contents]

